now, i may not agree with the war, or having our soldiers being sent off, but i do thank God every day for those brave souls that will do anything that their country asks of them without hesitation. Sometimes it's easy to forget that those men and women there fighting are our sons/daughters, brothers/sisters, cousins, friends, fathers/mothers and husbands/wives.
I have only personally known about a dozen people that have been in the armed forces, and only about 4 that have actually been sent to war. but to each of them (and every other soldier i meet), i hold them in the highest regards!
To our soldiers: Thank you all for the freedoms you have provided and protected by fighting for your country. Thank you for standing up for those of us that are too weak or scared to do so ourselves. Thank you for sacrificing your lives if need be so that we can live. All branches of military... all men and women... all races and religions... all ages; thank you for what you have done and may God bless you, be with you and protect you, as you do for us!
Saturday, January 27, 2007
Wednesday, January 24, 2007
America's Most Reliable Network?
To Whom It May Concern:
You boast about being “America’s most reliable network.” So one would think consistency, good customer service, and product knowledge by your employees would be part of that. My fiancé and I have been with Verizon Wireless for 6 and 4 years respectively, and up until recently have been happy with that decision. My fiancé has recently started shopping around for a new phone and after going to three different Verizon stores is now ready to drop his services with your company. He was given three different answers about the same phone and services that go along with it. Quotes about pricing, features, and phone availability were different at each location. Also, when he expressed his interest to leave and go with another service provider, no one seemed to care, they almost seemed eager to let him go.
The word reliable is defined as “that may be relied on; dependable in achievement, accuracy, honesty, etc,” and after our latest experiences we feel that you have become very unreliable. I bring this up so that you can better train your employees. After all being a SERVICE provider, is about taking care of your customers. If your employees can’t take care of their customers then your customers won’t take care of you.
Sincerely,
Sara
You boast about being “America’s most reliable network.” So one would think consistency, good customer service, and product knowledge by your employees would be part of that. My fiancé and I have been with Verizon Wireless for 6 and 4 years respectively, and up until recently have been happy with that decision. My fiancé has recently started shopping around for a new phone and after going to three different Verizon stores is now ready to drop his services with your company. He was given three different answers about the same phone and services that go along with it. Quotes about pricing, features, and phone availability were different at each location. Also, when he expressed his interest to leave and go with another service provider, no one seemed to care, they almost seemed eager to let him go.
The word reliable is defined as “that may be relied on; dependable in achievement, accuracy, honesty, etc,” and after our latest experiences we feel that you have become very unreliable. I bring this up so that you can better train your employees. After all being a SERVICE provider, is about taking care of your customers. If your employees can’t take care of their customers then your customers won’t take care of you.
Sincerely,
Sara
Service Industry
ok, i work and live in the service industry. my particular company has certain commitments and standards to guests, employees and all those involved with our operation. a few things that i think we do well and that i think should be standard in the service industry are as follows:
hospitality... giving for the sake of giving and making people feel welcome and comfortable
courage... doing what's right (in the customers eyes especially!) and admitting when things go wrong
quality... providing consistant service and products
those are just a few of the things that i live and breath everyday whether at home or at work. i also find that i come to expect it from others. however, this does not always happen. the following are real life happenings that were NEGATIVE customer service experiences:
so a few weeks back zak and i ordered pizza. when delivered i accepted the box and when i opened it, it was the wrong size. so i called and let them know about this. i was too hungry to wait for a new one that night and the person i talked to stating that he was very sorry for the inconvenience and offered me a $15 credit (which more than covered the cost of my pizza) so that i could get another pizza and add some breadsticks or a little something extra too. i was more than happy as all i wanted was the credit for my pizza. now fastforward to yesterday. i go to order another pizza from the same location for lunch and their system is down when i call in so they can't look up my info at the time of the order, but could "hopefully help me when i come in to pick up the order." ok... no biggie, i understand their method of documentation is unaccessable. it happens. i go to pick up the order and this woman comes out and doesn't say anything other than "just to let you know, i pulled up your ticket from your last order and all you ordered was a $10 pizza. there is NO WAY one of our managers would issue a credit for more than what the problem was for!" now excuse me, but the last time i checked i never INSISTED that someone DID. i told them what i was told and would have been happy to pay for the extras i got had she just said so nicely. but instead she gave me attitude and essentially told me i was wrong.
a little background for the next post... zak is in the market for a new phone. he is up for his upgrade next month. he wants a pocket pc phone so that he can use it for work. he went to 3 different verizon stores and they all told him different things. he came home very upset and he wanted to write hate mail to them... i reworded the obsenities for him and put it into an informative letter (the next post)...
hospitality... giving for the sake of giving and making people feel welcome and comfortable
courage... doing what's right (in the customers eyes especially!) and admitting when things go wrong
quality... providing consistant service and products
those are just a few of the things that i live and breath everyday whether at home or at work. i also find that i come to expect it from others. however, this does not always happen. the following are real life happenings that were NEGATIVE customer service experiences:
so a few weeks back zak and i ordered pizza. when delivered i accepted the box and when i opened it, it was the wrong size. so i called and let them know about this. i was too hungry to wait for a new one that night and the person i talked to stating that he was very sorry for the inconvenience and offered me a $15 credit (which more than covered the cost of my pizza) so that i could get another pizza and add some breadsticks or a little something extra too. i was more than happy as all i wanted was the credit for my pizza. now fastforward to yesterday. i go to order another pizza from the same location for lunch and their system is down when i call in so they can't look up my info at the time of the order, but could "hopefully help me when i come in to pick up the order." ok... no biggie, i understand their method of documentation is unaccessable. it happens. i go to pick up the order and this woman comes out and doesn't say anything other than "just to let you know, i pulled up your ticket from your last order and all you ordered was a $10 pizza. there is NO WAY one of our managers would issue a credit for more than what the problem was for!" now excuse me, but the last time i checked i never INSISTED that someone DID. i told them what i was told and would have been happy to pay for the extras i got had she just said so nicely. but instead she gave me attitude and essentially told me i was wrong.
a little background for the next post... zak is in the market for a new phone. he is up for his upgrade next month. he wants a pocket pc phone so that he can use it for work. he went to 3 different verizon stores and they all told him different things. he came home very upset and he wanted to write hate mail to them... i reworded the obsenities for him and put it into an informative letter (the next post)...
Saturday, January 13, 2007
lazy
so today was my day off... how i pulled off gettting a saturday off, i don't know. well, it was supposed to be a lazy day, but i ended up cleaning the living room, doing a load of laundry, doing dishes and even went jogging and lifting! so much for the lazy day!
anywho... my maid of honor, amy, and i decided we were gonna exercise today (we BOTH had the day off... i KNOW... it's crazy that this happened, but anywho...). so we went to the park and went running. now, this is more my area of expertise. i ran cross country and track in high school and was always a bit of an endurance person. amy is not so good with the endurance, but does have strength! we also went to the gym and lifted. i have a feeling i'm going to hate her tomorrow for pushing me so hard at the gym. when i got up from the last machine and we started to walk towards another room, my legs already felt like jello! but hey, i pushed her at the park, so she pushed back at the gym!
well, i hope to finish this day and get some relaxation in... veg out watch some tv or movies, take a nice hot shower (relax those tired muscles). but there is talk about going out dancing tonight and that's hard for me to resist.
moral of the story is... when i say i'm gonna have a lazy day, that's hardly ever the case! i've always gotta do SOMETHING productive! why can't i just be lazy?!
anywho... my maid of honor, amy, and i decided we were gonna exercise today (we BOTH had the day off... i KNOW... it's crazy that this happened, but anywho...). so we went to the park and went running. now, this is more my area of expertise. i ran cross country and track in high school and was always a bit of an endurance person. amy is not so good with the endurance, but does have strength! we also went to the gym and lifted. i have a feeling i'm going to hate her tomorrow for pushing me so hard at the gym. when i got up from the last machine and we started to walk towards another room, my legs already felt like jello! but hey, i pushed her at the park, so she pushed back at the gym!
well, i hope to finish this day and get some relaxation in... veg out watch some tv or movies, take a nice hot shower (relax those tired muscles). but there is talk about going out dancing tonight and that's hard for me to resist.
moral of the story is... when i say i'm gonna have a lazy day, that's hardly ever the case! i've always gotta do SOMETHING productive! why can't i just be lazy?!
Friday, January 12, 2007
wedding worries
ok, i know i normally say no worries, but i'm down to 4 months to finish planning and paying for my wedding! so now, i'm starting to worry. really i have about 3 months to book and pay for everything b/c pretty much everyone wants their money about a month before the big day. while i have accomplished a lot, there is still so much to do! i have a florist to choose and book (which i think i have it figured out and will make a decision this next week), a dj to select and book, a menu to fine tune, a guest list to compile, invitations to word, print, address and send out, passports to attain, wedding bands to select and purchase... WHEW! i shouldn't have started to think about it so much! the fact that i work so much doesn't help either. i never have any free time to get anything done.
(DEEP BREATH)
now, i know that i'm the only one that will ever know every mondane detail and whether they came through or not, but i still stress over them. i need to keep focused and calm. deep breaths. make a plan and JUST DO IT! alrighty... typing about it isn't helping me get things done, so off i go to try and set up some appointments via email! i've gotta get this stuff done!
if you all could just keep telling me to breath and that it will all work out that'd be helpful. as would keeping tabs on my progress... if i have to report to someone, i'm more likely to get things done.
(DEEP BREATH)
now, i know that i'm the only one that will ever know every mondane detail and whether they came through or not, but i still stress over them. i need to keep focused and calm. deep breaths. make a plan and JUST DO IT! alrighty... typing about it isn't helping me get things done, so off i go to try and set up some appointments via email! i've gotta get this stuff done!
if you all could just keep telling me to breath and that it will all work out that'd be helpful. as would keeping tabs on my progress... if i have to report to someone, i'm more likely to get things done.
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