America's Most Reliable Network?

To Whom It May Concern:

You boast about being “America’s most reliable network.” So one would think consistency, good customer service, and product knowledge by your employees would be part of that. My fiancé and I have been with Verizon Wireless for 6 and 4 years respectively, and up until recently have been happy with that decision. My fiancé has recently started shopping around for a new phone and after going to three different Verizon stores is now ready to drop his services with your company. He was given three different answers about the same phone and services that go along with it. Quotes about pricing, features, and phone availability were different at each location. Also, when he expressed his interest to leave and go with another service provider, no one seemed to care, they almost seemed eager to let him go.

The word reliable is defined as “that may be relied on; dependable in achievement, accuracy, honesty, etc,” and after our latest experiences we feel that you have become very unreliable. I bring this up so that you can better train your employees. After all being a SERVICE provider, is about taking care of your customers. If your employees can’t take care of their customers then your customers won’t take care of you.


Sincerely,



Sara